Sales Policy
Effective Date: March 28, 2025

At VIPPARIZ, we are committed to providing high-quality computer components and PC hardware to our customers. This Sales Policy outlines the terms and conditions for purchasing products through our website and ensures a clear understanding of our sales process, including payment, shipping, and pricing. By using our services, you agree to the terms outlined below.

1. Product Information

We strive to provide accurate and detailed information about the products we offer, including specifications, features, and compatibility. However, we do not guarantee that all information on the website is complete, accurate, or error-free. Product images and descriptions are for reference only and may vary slightly from the actual items.

2. Pricing

  • Pricing Accuracy: Prices displayed on our website are subject to change without notice. We make every effort to ensure that prices are accurate at the time of purchase. However, if there is an error in pricing, we will notify you and offer the option to cancel or adjust your order before processing.

  • Currency: All prices are displayed in VND (Vietnamese Dong) or other relevant currencies, as per your location.

  • Promotions and Discounts: From time to time, we may offer promotions, discounts, or sales. These offers are subject to specific terms and conditions and may have expiration dates or limited availability.

3. Order Process

  • Placing an Order: To place an order, select the product(s) you wish to purchase and add them to your cart. You will be prompted to enter your billing, shipping information, and payment details during the checkout process.

  • Order Confirmation: Once your order is submitted, you will receive an order confirmation via email. This email will contain details of the products, pricing, shipping address, and estimated delivery time.

  • Payment Methods: We accept a variety of secure payment methods, including credit/debit cards, PayPal, and other online payment options. All transactions are processed through secure, encrypted payment gateways to protect your personal and financial information.

4. Availability of Products

  • Stock Availability: We make every effort to ensure that products are in stock and available for purchase. However, due to the nature of our business, inventory levels may fluctuate. If an item becomes out of stock after an order is placed, we will notify you promptly and offer alternatives or the option to cancel the order.

  • Backorders: If an item is on backorder, we will inform you of the expected restock date and allow you to decide whether you want to wait for the product or cancel the order.

5. Shipping and Delivery

  • Shipping Options: We offer various shipping methods to cater to our customers’ needs. Shipping costs are calculated at checkout based on the shipping method and delivery location.

  • Delivery Time: Delivery times depend on the shipping method and your location. Estimated delivery times are provided at checkout, but they are not guaranteed. We strive to ensure timely delivery, but external factors such as weather, customs, or delays by courier services may affect delivery times.

  • International Shipping: We offer international shipping to most countries. International customers should be aware that customs duties, taxes, and other import fees may apply, and they are the responsibility of the customer.

  • Order Tracking: Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment’s progress.

6. Returns and Exchanges

Our Return and Refund Policy outlines the process for returning or exchanging products. Returns are generally accepted within 30 days of purchase for products that are unused, undamaged, and in original packaging. For more details, please refer to our full Returns and Refund Policy.

7. Customer Responsibilities

  • Accurate Information: It is your responsibility to provide accurate billing and shipping information when placing an order. VIPPARIZ is not responsible for issues arising from incorrect or incomplete information provided by the customer.

  • Acceptance of Products: By placing an order with us, you acknowledge that you are responsible for inspecting products upon receipt. If you receive a damaged or defective item, please contact our customer service team immediately for assistance.

8. Cancellations

  • Order Cancellation: You may cancel your order before it has been processed or shipped by contacting our customer service team at hungvuhuong@gmail.com or calling (84-8) 8219856. Once an order has been shipped, it cannot be canceled, but you may follow the standard return process after receiving the product.

  • VIPPARIZ Cancellation Rights: We reserve the right to cancel any order for reasons such as product availability, payment issues, or if we suspect fraudulent activity.

9. Warranty

All of our products are covered by the manufacturer’s warranty. Please refer to the individual product pages for specific warranty details. For warranty claims or issues, please contact our customer service team, who will assist you with the process.

10. Limitation of Liability

VIPPARIZ is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our total liability is limited to the total amount paid for the product in question.

11. Changes to This Sales Policy

We reserve the right to modify or update this Sales Policy at any time. If we make changes, we will post the updated policy on this page with an updated effective date. We encourage you to review this policy periodically for the latest updates.

12. Contact Us

If you have any questions or concerns regarding our Sales Policy or need assistance with your order, please contact us at:

VIPPARIZ
Street: Ha Noi Highway, Hiep Phu Ward, Dist. 9, Ho Chi Minh City
Phone number: (84-8) 8219856
Email: hungvuhuong@gmail.com
Website: https://vippariz.com/