Refund and Returns Policy
Effective Date: March 28, 2025

At VIPPARIZ, we strive to provide high-quality computer components and PC hardware. If you’re not fully satisfied with your purchase, our Refund and Returns Policy outlines how we handle returns, exchanges, and refunds. We aim to ensure that your shopping experience with us is seamless and satisfactory.

1. Returns Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • The product must be unused, undamaged, and in its original packaging.

  • The product must be returned within 30 days of the original purchase date.

  • Proof of purchase, such as an order number or receipt, must be provided.

  • Products such as custom-built PCs, opened software, or clearance items are non-returnable and non-refundable.

2. How to Initiate a Return

To start a return, please follow these steps:

  • Contact Us: Reach out to our customer service team at hungvuhuong@gmail.com or call (84-8) 8219856 to request a return authorization.

  • Provide Information: Include your order number, the product you wish to return, and the reason for the return. Our team will guide you through the return process.

  • Return Shipping: You are responsible for the return shipping costs, unless the item was defective or damaged upon arrival. We recommend using a trackable shipping service to ensure the safe return of your product.

3. Refund Process

Once we receive your returned item and verify its condition, we will process your refund to the original payment method. Refunds will be issued within 7-10 business days from the date we receive the returned product.

  • Restocking Fees: We may charge a restocking fee of up to 15% of the product price for returns that are not the result of a defect or our error.

  • Non-refundable Fees: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items).

4. Exchanges

If you’d like to exchange an item for a different model, color, or size, please contact our customer service team for guidance. You can either exchange the product within 30 days or receive a refund and place a new order for the desired item.

5. Defective or Damaged Products

If you receive a defective or damaged product, we apologize for the inconvenience. Please contact us immediately at hungvuhuong@gmail.com or call (84-8) 8219856 to initiate a return or exchange.

  • Damaged on Arrival: If the product was damaged during shipping, please retain all packaging and contact us within 7 days of receipt for a replacement or refund.

  • Defective Products: If the product is defective or malfunctions, please provide a detailed description of the issue, and we will guide you through the return or replacement process.

6. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Custom-built PCs

  • Opened software

  • Clearance or sale items

  • Gift cards

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have not been processed or shipped will be canceled, and a full refund will be issued. However, once the order has been shipped, we are unable to cancel it, but you can follow the standard return process after receiving the product.

8. Customer Support

If you have any questions or concerns about returns, exchanges, or refunds, our customer service team is ready to assist you. Please reach out to us via email at hungvuhuong@gmail.com or call (84-8) 8219856.`