Payment Policy
Effective Date: March 28, 2025

At VIPPARIZ, we strive to make your shopping experience as seamless as possible. Our Payment Policy outlines the payment methods we accept, the payment process, and other important details regarding transactions on our website. By using our website and completing a purchase, you agree to the terms of this Payment Policy.

1. Accepted Payment Methods

We accept a variety of secure payment methods for your convenience:

  • Credit and Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, and American Express. Payments are processed securely through our payment gateway.

  • PayPal: You can use your PayPal account for a safe and easy checkout experience.

  • Bank Transfer: For certain orders, we may offer the option to pay via bank transfer. Instructions for this payment method will be provided during checkout.

  • Other Payment Methods: Additional payment options may be available depending on your location. Please check the checkout page for all available payment methods.

2. Payment Process

  • Order Confirmation: Once you complete your order, you will receive an email confirmation with your order details, including the payment method, amount, and shipping information.

  • Payment Authorization: All payments are subject to verification. If there are any issues with payment authorization, we may contact you for further clarification or request an alternative payment method.

  • Secure Transactions: All payment information is processed through a secure, encrypted payment gateway. We adhere to industry-standard security protocols to protect your sensitive data during transactions.

3. Payment Security

Your payment information is handled with the highest level of security. We use Secure Socket Layer (SSL) encryption to protect your credit card and personal details during transmission. Our payment processors comply with the Payment Card Industry Data Security Standard (PCI DSS) to ensure that your data is protected.

  • Fraud Prevention: We take the prevention of fraud seriously and monitor all transactions for suspicious activity. In case of any fraudulent activity or suspicious payment behavior, we reserve the right to cancel or hold your order for further verification.

4. Payment Authorization and Billing Address

  • Billing Address: Please ensure that the billing address you provide matches the one associated with your payment method. Incorrect billing information may result in a delay or failure in processing your payment.

  • Payment Authorization: All payments are subject to authorization by your bank or payment service provider. If your payment is declined, we will notify you immediately and ask you to provide an alternative payment method.

5. Currency

  • Pricing: All prices are listed in VND (Vietnamese Dong) or the currency relevant to your location. The currency will be displayed during checkout, and payment will be processed in the specified currency.

  • Currency Conversion Fees: If your payment is processed in a currency different from your bank’s base currency, additional currency conversion fees may apply, which are the responsibility of the customer.

6. Payment for Orders Outside Vietnam

For international customers, payments will be processed in the relevant currency based on your country or region. Please note that exchange rate fluctuations may affect the final price in your currency.

  • Customs Duties and Taxes: Any applicable customs duties, taxes, or import fees are not included in the price of the products or shipping costs. These fees are the responsibility of the customer and may be charged upon delivery.

7. Payment Errors

  • Technical Issues: Occasionally, technical issues may arise that could affect payment processing. In the event of a payment failure or technical issue, please contact our customer support team at hungvuhuong@gmail.com or call (84-8) 8219856 for assistance.

  • Incorrect Payments: If you make an incorrect payment or duplicate payment, please notify us as soon as possible. We will verify and refund any excess payment made in error.

8. Failed or Declined Transactions

If your payment is declined, you will receive a notification with details on why the payment was not processed. Possible reasons for declined payments may include insufficient funds, expired credit cards, or incorrect billing information. If you encounter a payment issue, please check your payment details and try again, or contact your bank for further assistance.

9. Pre-Orders and Backorders

If you place a pre-order or backorder, we will charge you when the item is available for shipment. The same payment methods apply to these orders, and the payment will be processed once the product is in stock and ready to ship.

10. Refunds and Cancellations

  • Refunds: If you are eligible for a refund (e.g., due to a return or order cancellation), the amount will be credited to your original payment method. Please refer to our Refund and Returns Policy for more information.

  • Order Cancellations: If you wish to cancel your order, please contact us immediately. Once an order is shipped, it cannot be canceled, but you may follow our returns process after receiving the product.

11. Customer Support

If you have any questions or concerns about the payment process or encounter any issues, please feel free to reach out to our customer service team:

VIPPARIZ
Street: Ha Noi Highway, Hiep Phu Ward, Dist. 9, Ho Chi Minh City
Phone number: (84-8) 8219856
Email: hungvuhuong@gmail.com
Website: https://vippariz.com/