Delivery Policy
Effective Date: March 28, 2025

At VIPPARIZ, we are committed to delivering your computer components and PC hardware products in a timely and efficient manner. Our Delivery Policy outlines the details regarding shipping, delivery options, and related terms to ensure a smooth experience for our customers. By placing an order with us, you agree to the terms and conditions of this policy.

1. Shipping Methods

We offer a variety of shipping methods to ensure that your order reaches you in the most convenient and cost-effective way possible. Available shipping methods may include:

  • Standard Shipping: Typically takes 3-7 business days for domestic orders, depending on your location.

  • Express Shipping: Typically arrives within 1-3 business days for domestic orders.

  • International Shipping: Delivery times vary based on the destination country, generally ranging from 7-14 business days.

Shipping costs are calculated based on the shipping method, order weight, and delivery location. Shipping charges will be displayed at checkout before you complete your purchase.

2. Delivery Areas

We offer domestic shipping within Vietnam and international shipping to most countries. If you are located outside of Vietnam, please check our shipping options at checkout to ensure that we can deliver to your location.

3. Shipping Costs

Shipping costs depend on the shipping method, the size of the items in your order, and your delivery location. These costs will be calculated at checkout and displayed before you confirm your order. Please note that shipping fees are non-refundable unless the return is due to an error on our part, such as sending the wrong or damaged product.

4. Order Processing Time

Orders are typically processed within 1-2 business days after receiving payment. Orders placed on weekends or holidays will be processed on the next business day. Please note that during peak shopping periods or promotions, processing times may be slightly longer.

5. Estimated Delivery Time

Delivery times depend on the shipping method selected, the destination country, and other external factors like weather or customs clearance. While we strive to meet our estimated delivery windows, we cannot guarantee delivery dates. Below are our general delivery timeframes:

  • Domestic Shipping (Vietnam): 3-7 business days for standard shipping and 1-3 business days for express shipping.

  • International Shipping: Typically 7-14 business days, but may vary depending on the destination country and customs procedures.

6. Order Tracking

Once your order has been dispatched, we will send you a tracking number via email. You can use this tracking number to monitor your package’s status and delivery progress through the courier’s website.

7. Shipping Delays

While we strive to ensure that your order arrives promptly, there may be instances where delivery is delayed due to factors beyond our control, such as:

  • Weather conditions

  • Natural disasters

  • Strikes or labor disruptions

  • Customs clearance delays (for international orders)

  • Courier or delivery service delays

If there is a significant delay in the delivery of your order, please contact our customer service team at hungvuhuong@gmail.com, and we will assist in tracking your shipment and resolving the issue.

8. Lost or Damaged Orders

We take great care in packaging your order securely to prevent damage during shipping. However, if you receive a damaged or defective product, please contact us immediately at hungvuhuong@gmail.com or call (84-8) 8219856. You must report damaged or defective items within 7 days of receiving your order for assistance with a return, exchange, or refund.

If your order is lost or does not arrive within the expected timeframe, please reach out to our customer service team. We will work with the shipping provider to resolve the issue and ensure that you receive your products.

9. Customs Duties and Taxes (International Orders)

For international orders, customs duties, taxes, and other import fees may apply. These fees are the responsibility of the customer and are not included in the product price or shipping costs at checkout. Please check with your local customs office to understand any additional fees before placing your order.

10. Change of Address

If you need to change the delivery address after placing an order, please contact us as soon as possible at hungvuhuong@gmail.com. If your order has already been shipped, we may not be able to accommodate the change. However, we will do our best to assist you.

11. Failed Delivery Attempts

If a delivery is unsuccessful due to the recipient not being available at the delivery address or any other reason, the package may be returned to our warehouse or held for pickup by the courier. Additional fees may apply for redelivery or the return of undelivered packages.

12. Customer Support

If you have any questions or concerns regarding our delivery process or need assistance with your order, please don’t hesitate to contact us at:

VIPPARIZ
Street: Ha Noi Highway, Hiep Phu Ward, Dist. 9, Ho Chi Minh City
Phone number: (84-8) 8219856
Email: hungvuhuong@gmail.com
Website: https://vippariz.com/